African Fusion Restaurant – An African Fusion LTD Branch Company
Address: Landmark City Hotel, St Jean Road, Quatre Bornes, Mauritius
Phone Number: +230 5744 6174 / 5847 6113
1. Introduction
At African Fusion Restaurant, we are committed to providing high-quality food and exceptional service. We understand that issues may arise, and we aim to resolve them fairly through our Refund and Returns Policy. This policy outlines the terms under which refunds and returns are processed for orders placed with us.
2. Eligibility for Refunds and Returns
We handle refund and return requests on a case-by-case basis. Refunds or replacements may be issued under the following conditions:
- Incorrect Order: If you receive the wrong meal, we will replace it with the correct order at no extra charge.
- Quality Issues: If a meal is found to be spoiled, undercooked, or not up to our quality standards, a replacement or refund may be provided.
- Non-Delivery: If an order is not delivered due to a mistake on our end, a full refund or redelivery will be issued.
- Cancellations: Orders canceled within 10 minutes of placing them may be eligible for a full refund.
3. Non-Refundable Situations
We do not offer refunds or returns in the following cases:
- Change of Mind: Refunds will not be issued for food that is correctly prepared and delivered as per the order.
- Late Cancellations: Orders canceled after food preparation has started are not eligible for a refund.
- Third-Party Delivery Delays: We are not responsible for delays caused by third-party delivery services.
- Partially Consumed Meals: Refunds or replacements will not be provided for meals that have been significantly consumed.
4. Refund Processing
If a refund is approved, it will be processed as follows:
- Refunds will be issued to the original payment method used for the purchase.
- Processing times may vary but typically take 5-10 business days to reflect in your account.
- If you have not received a refund within this timeframe, please contact us at +230 5744 6174 / 5847 6113 for assistance.
5. Returns & Replacements
In cases where food needs to be returned:
- Customers must notify us immediately upon receipt if there is a problem with their order.
- The food must be returned untouched and in its original packaging to be eligible for a replacement.
- Replacements will be prioritized and sent out as soon as possible.
6. How to Request a Refund or Return
To request a refund or return, please follow these steps:
- Contact us via phone at +230 5744 6174 / 5847 6113 within 30 minutes of receiving your order.
- Provide your order details, reason for the request, and any supporting images if applicable.
- Our team will review your request and respond within a reasonable timeframe.
7. Changes to This Policy
African Fusion Restaurant reserves the right to modify this policy at any time. Any updates will be posted on our website and will take effect immediately upon publication.
8. Contact Us
For any questions regarding our Refund and Returns Policy, please contact us at: African Fusion Restaurant – An African Fusion LTD Branch Company
Address: Landmark City Hotel, St Jean Road, Quatre Bornes, Mauritius
Phone Number: +230 5744 6174 / 5847 6113
By placing an order with us, you agree to the terms outlined in this policy.